TERMS OF SERVICE

    Last Updated: February 20, 2026

    AGREEMENT TO OUR LEGAL TERMS

    We are LevelNex AI LLC ("Company," "we," "us," "our"), a company registered in Virginia, United States at Midlothian, VA.

    We operate the website levelnex.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

    AI consulting and digital solutions platform serving as a strategic growth partner for small-to-medium businesses. The site provides information about AI implementation services, automation solutions, and resources for businesses looking to scale efficiently through intelligent technology integration.

    You can contact us by phone at 804-992-7252, email at info@levelnex.ai, or by mail to Midlothian, VA, United States.

    These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and LevelNex AI LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

    Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

    The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

    We recommend that you print a copy of these Legal Terms for your records.

    TABLE OF CONTENTS

    1. OUR SERVICES
    2. INTELLECTUAL PROPERTY RIGHTS
    3. USER REPRESENTATIONS
    4. PURCHASES AND PAYMENT
    5. PROHIBITED ACTIVITIES
    6. USER GENERATED CONTRIBUTIONS
    7. CONTRIBUTION LICENSE
    8. THIRD-PARTY WEBSITES AND CONTENT
    9. SERVICES MANAGEMENT
    10. PRIVACY POLICY
    11. TERM AND TERMINATION
    12. MODIFICATIONS AND INTERRUPTIONS
    13. GOVERNING LAW
    14. DISPUTE RESOLUTION
    15. CORRECTIONS
    16. DISCLAIMER
    17. LIMITATIONS OF LIABILITY
    18. INDEMNIFICATION
    19. USER DATA
    20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
    21. CALIFORNIA USERS AND RESIDENTS
    22. EXPORT COMPLIANCE AND SANCTIONS
    23. MISCELLANEOUS
    24. AI AND AUTOMATION SERVICES
    25. CONFIDENTIALITY
    26. CLIENT DELIVERABLES AND WORK PRODUCT
    27. SERVICE AVAILABILITY AND SUPPORT
    28. PUBLICITY AND MARKETING
    29. REGULATORY COMPLIANCE
    30. BETA FEATURES AND EXPERIMENTAL SERVICES
    31. ORDER OF PRECEDENCE
    32. SMS COMMUNICATIONS DISCLOSURE
    33. CONTACT US

    1. OUR SERVICES

    The Services include AI consulting, automation development, workflow implementation, voice agent systems, digital integrations, strategic advisory services, and related technology solutions.

    The specific features, functionality, and availability of the Services may change from time to time at our discretion. We reserve the right to modify, suspend, or discontinue any aspect of the Services without prior notice.

    Unless otherwise agreed in a separate written agreement signed by both Parties, the Services are provided on a non-exclusive basis and are not customized beyond the scope expressly agreed upon.

    The information provided through the Services is for general informational and business purposes only and is not intended as a substitute for professional advice.

    The Services are not tailored to comply with industry-specific regulations (including, without limitation, HIPAA, FISMA, GLBA, or similar regulations). You may not use the Services in a manner that would require us to comply with such regulations unless explicitly agreed in writing.

    The Services are intended for users located in jurisdictions where their use is lawful. If you access the Services from other jurisdictions, you do so at your own initiative and are responsible for compliance with local laws.

    2. INTELLECTUAL PROPERTY RIGHTS

    Our intellectual property

    We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

    Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

    The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

    Your use of our Services

    Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

    • access the Services; and
    • download or print a copy of any portion of the Content to which you have properly gained access,

    solely for your personal, non-commercial use or internal business purpose.

    Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

    If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@levelnex.ai. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

    We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    Your submissions

    Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

    Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

    You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

    • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
    • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
    • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
    • warrant and represent that your Submissions do not constitute confidential information.

    You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

    3. USER REPRESENTATIONS

    By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.

    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

    4. PURCHASES AND PAYMENT

    All fees for services rendered are non-refundable. If you have pre-paid for future services (such as subscription plans or ongoing consulting), you may cancel the unused portion with written notice, subject to any specific terms in your service agreement. Fees for completed phases or milestones of services will remain non-refundable.

    We accept the following forms of payment:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • PayPal
    • Swipe

    You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added as required. We may change prices at any time. All payments shall be in US dollars.

    You agree to pay all charges at the prices then in effect for your purchases and authorize us to charge your chosen payment provider. We reserve the right to correct any pricing errors, even after payment. We may limit or refuse orders, and restrict quantities, at our discretion, including those that appear to be from dealers, resellers, or distributors.

    PAYMENT DISPUTES AND CHARGEBACKS

    If you believe a billing error has occurred, you must notify us in writing within fourteen (14) days of the charge.

    You agree not to initiate a chargeback or payment dispute with your financial institution without first contacting us to attempt resolution.

    If a chargeback or payment dispute is initiated without prior notice and the charge is determined to be valid, you agree to reimburse us for all associated chargeback fees, administrative costs, and collection expenses incurred.

    We reserve the right to suspend or terminate access to the Services during any unresolved payment dispute.

    Repeated or fraudulent chargebacks may result in permanent termination of your access to the Services.

    SUBSCRIPTIONS AND RECURRING BILLING

    Certain Services may be offered on a subscription or recurring billing basis.

    By enrolling in a subscription plan, you authorize us to charge your designated payment method on a recurring basis (e.g., monthly or annually) at the then-current rate, until you cancel.

    Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.

    You may cancel your subscription by providing written notice prior to your next billing cycle. Cancellation will take effect at the end of the current billing period. Fees already paid are non-refundable.

    If payment is not successfully processed, we reserve the right to suspend or terminate your access to the Services until payment is received.

    We may change subscription pricing upon reasonable notice. Continued use of the Services after such notice constitutes acceptance of the updated pricing.

    5. PROHIBITED ACTIVITIES

    You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

    As a user of the Services, you agree not to:

    • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
    • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
    • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
    • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
    • Use any information obtained from the Services in order to harass, abuse, or harm another person.
    • Make improper use of our support services or submit false reports of abuse or misconduct.
    • Use the Services in a manner inconsistent with any applicable laws or regulations.
    • Engage in unauthorized framing of or linking to the Services.
    • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
    • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
    • Delete the copyright or other proprietary rights notice from any Content.
    • Attempt to impersonate another user or person or use the username of another user.
    • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
    • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
    • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
    • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
    • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
    • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
    • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
    • Use a buying agent or purchasing agent to make purchases on the Services.
    • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
    • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
    • Sell or otherwise transfer your profile.
    • Use the Services to advertise or offer to sell goods and services.

    6. USER GENERATED CONTRIBUTIONS

    The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services' Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

    • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
    • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
    • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
    • Your Contributions are not false, inaccurate, or misleading.
    • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
    • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
    • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
    • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
    • Your Contributions do not violate any applicable law, regulation, or rule.
    • Your Contributions do not violate the privacy or publicity rights of any third party.
    • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
    • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
    • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

    Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

    7. CONTRIBUTION LICENSE

    You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

    By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

    We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

    8. THIRD-PARTY WEBSITES AND CONTENT

    The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

    9. SERVICES MANAGEMENT

    We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

    10. PRIVACY POLICY

    We care about data privacy and security. Please review our Privacy Policy: levelnex.ai/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

    11. TERM AND TERMINATION

    These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

    If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

    12. MODIFICATIONS AND INTERRUPTIONS

    We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

    We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

    13. GOVERNING LAW

    These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Commonwealth of Virginia applicable to agreements made and to be entirely performed within the Commonwealth of Virginia, without regard to its conflict of law principles.

    14. DISPUTE RESOLUTION

    Informal Resolution

    Before initiating any formal legal proceeding, the Parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Legal Terms or the Services (each, a "Dispute") through good-faith informal negotiations for a period of at least thirty (30) days. Such negotiations shall begin upon written notice from one Party to the other.

    Binding Arbitration

    If the Parties are unable to resolve the Dispute informally, the Dispute shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and where applicable, its Consumer Arbitration Rules.

    YOU AND WE AGREE THAT EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

    The arbitration shall take place in Richmond, Virginia, unless otherwise required by applicable law. The arbitrator shall apply the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

    The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

    Class Action Waiver

    All Disputes shall be conducted solely on an individual basis. The Parties agree that no arbitration or legal proceeding shall be combined with any other proceeding and that no Party shall act as a class representative or participate as a member of a class.

    Limitation Period

    Any claim arising out of or relating to the Services must be filed within one (1) year after the cause of action arises. If not filed within this period, the claim shall be permanently barred.

    Exceptions

    Notwithstanding the foregoing, either Party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

    15. CORRECTIONS

    There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

    16. DISCLAIMER

    THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.

    TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, AUTOMATION, AI OUTPUT, OR RECOMMENDATION PROVIDED THROUGH THE SERVICES.

    AI-generated content, automations, and outputs may contain errors, omissions, inaccuracies, or unintended results. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND APPROVING ALL AI-GENERATED OUTPUT BEFORE RELYING ON IT FOR BUSINESS, LEGAL, FINANCIAL, OR OPERATIONAL DECISIONS.

    WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS, REVENUE INCREASES, COST SAVINGS, PERFORMANCE IMPROVEMENTS, OR OPERATIONAL OUTCOMES FROM THE USE OF OUR SERVICES.

    THE SERVICES DO NOT CONSTITUTE LEGAL, FINANCIAL, TAX, ACCOUNTING, OR REGULATORY ADVICE. YOU SHOULD CONSULT QUALIFIED PROFESSIONALS BEFORE MAKING DECISIONS BASED ON INFORMATION OR OUTPUTS PROVIDED THROUGH THE SERVICES.

    WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR:

    (1) ERRORS OR INACCURACIES IN CONTENT OR AI OUTPUT;
    (2) BUSINESS DECISIONS MADE BASED ON SUCH OUTPUT;
    (3) INTERRUPTIONS, PLATFORM FAILURES, OR THIRD-PARTY SERVICE OUTAGES;
    (4) UNAUTHORIZED ACCESS TO DATA;
    (5) ANY LOSS OR DAMAGE ARISING FROM USE OF THIRD-PARTY PLATFORMS INTEGRATED WITH OUR SERVICES.

    WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PLATFORM, SOFTWARE, OR SERVICE USED IN CONNECTION WITH THE SERVICES.

    17. LIMITATIONS OF LIABILITY

    IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL DAMAGE ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    WE SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM:

    (1) THIRD-PARTY PLATFORM FAILURES OR OUTAGES;
    (2) ERRORS IN AI-GENERATED OUTPUT OR AUTOMATED WORKFLOWS;
    (3) CLIENT MISUSE OF THE SERVICES;
    (4) UNAUTHORIZED ACCESS TO DATA NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT;
    (5) DECISIONS MADE BY YOU BASED ON INFORMATION OR OUTPUT PROVIDED THROUGH THE SERVICES.

    CERTAIN STATE OR FEDERAL LAWS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH CASES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

    18. INDEMNIFICATION

    You agree to defend, indemnify, and hold harmless LevelNex AI LLC, its affiliates, officers, directors, contractors, employees, and agents from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

    (1) Your use or misuse of the Services;
    (2) Your violation of these Legal Terms;
    (3) Your violation of any applicable law or regulation;
    (4) Your submission, transmission, or processing of Client Data;
    (5) Your violation of the rights of any third party, including intellectual property, privacy, publicity, or data protection rights;
    (6) Your use of AI-generated outputs or automated workflows in your business operations.

    This indemnification obligation includes, without limitation, claims arising from your marketing communications, automated messaging, voice agent communications, or data collection practices.

    We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims.

    This section shall survive termination of these Legal Terms.

    19. USER DATA

    You retain ownership of all data, information, and materials that you submit, transmit, or make available through the Services ("Client Data").

    You represent and warrant that you have all necessary rights, permissions, and legal authority to provide such Client Data to us and to allow us to process it in connection with the Services.

    You are solely responsible for the legality, accuracy, quality, integrity, and appropriateness of all Client Data submitted through the Services. You agree not to submit any data that violates applicable law or regulation.

    We may process Client Data solely for the purpose of providing and improving the Services. We do not claim ownership of your Client Data.

    Although we implement reasonable administrative, technical, and organizational safeguards designed to protect Client Data, we do not guarantee that unauthorized access, data breaches, or system failures will never occur.

    You acknowledge that certain Services rely on third-party platforms, software, and infrastructure providers. We are not responsible for data loss, corruption, unauthorized access, or security failures that occur on or through third-party platforms not directly controlled by us.

    While we may perform routine backups where applicable, you are solely responsible for maintaining your own independent backup copies of all Client Data. We shall not be liable for any loss, corruption, or recovery failure of Client Data except to the extent caused by our gross negligence or willful misconduct.

    20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

    21. CALIFORNIA USERS AND RESIDENTS

    If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

    22. EXPORT COMPLIANCE AND SANCTIONS

    You represent and warrant that you are not located in, organized in, or ordinarily resident in any country subject to U.S. government embargoes or sanctions.

    You agree not to access or use the Services in violation of any applicable export control laws or economic sanctions laws of the United States.

    You further represent that you are not listed on any U.S. government list of prohibited or restricted parties.

    We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable export control or sanctions laws.

    23. MISCELLANEOUS

    These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

    Force Majeure

    We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, government actions, war, terrorism, labor disputes, internet service disruptions, power outages, cyberattacks, platform outages, third-party service provider failures, or other events beyond our reasonable control.

    During any such event, our obligations under these Legal Terms shall be suspended for the duration of the event.

    Independent Contractor Relationship

    Nothing in these Legal Terms shall be construed to create a partnership, joint venture, employment, agency, or fiduciary relationship between you and us.

    We are an independent contractor providing consulting, automation, and technology services. We do not act as your employee, agent, broker, legal advisor, financial advisor, or fiduciary.

    You acknowledge that you are solely responsible for your business decisions, operational implementation, and compliance with applicable laws and regulations.

    Assignment

    You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Legal Terms without our prior written consent.

    We may assign or transfer our rights and obligations under these Legal Terms without restriction, including in connection with a merger, acquisition, sale of assets, or corporate restructuring.

    Any attempted assignment in violation of this section shall be null and void.

    24. AI AND AUTOMATION SERVICES

    The Services may include artificial intelligence systems, automated workflows, integrations with third-party platforms, and other technology-driven solutions ("AI Services").

    You acknowledge and agree that AI Services may operate autonomously based on configured rules, data inputs, and machine-generated processes. Such systems may produce outputs, actions, or results that are incomplete, inaccurate, unintended, or unexpected.

    You are solely responsible for:

    • Reviewing and approving system configurations;
    • Monitoring AI and automation performance;
    • Verifying outputs before relying on them;
    • Ensuring that automated workflows comply with applicable laws and regulations.

    We do not guarantee uninterrupted, error-free, or fail-safe operation of any AI Service or automated workflow.

    You acknowledge that certain features of the Services rely on third-party platforms, APIs, hosting providers, telecommunications systems, and infrastructure outside our direct control. We are not responsible for failures, interruptions, inaccuracies, or data issues caused by such third-party systems.

    You assume all risk associated with the use of AI-driven outputs and automated processes in your business operations.

    25. CONFIDENTIALITY

    In connection with the Services, either Party may disclose non-public, confidential, or proprietary information ("Confidential Information").

    Confidential Information includes, without limitation, business plans, financial information, technical data, customer information, operational processes, system configurations, trade secrets, and other non-public information disclosed in connection with the Services.

    Each Party agrees to:

    (1) Use Confidential Information solely for purposes of performing or receiving the Services;
    (2) Not disclose Confidential Information to any third party except as necessary to provide the Services or as required by law;
    (3) Use reasonable safeguards to protect Confidential Information from unauthorized access or disclosure.

    Confidential Information does not include information that:

    (a) Is or becomes publicly available without breach of these Legal Terms;
    (b) Was lawfully known prior to disclosure;
    (c) Is independently developed without use of Confidential Information;
    (d) Is received from a third party without breach of any obligation.

    This section shall survive termination of these Legal Terms.

    26. CLIENT DELIVERABLES AND WORK PRODUCT

    Subject to full payment of all applicable fees, you retain ownership of your pre-existing intellectual property, branding, and proprietary content provided to us.

    Unless otherwise agreed in a separate written agreement, LevelNex AI LLC retains ownership of all methodologies, frameworks, templates, automation structures, system architectures, AI configurations, scripts, prompts, and underlying technology used or developed in connection with the Services ("Company Materials").

    Upon payment in full, you are granted a non-exclusive, non-transferable license to use any customized workflows, configurations, or deliverables developed specifically for your business for your internal business purposes only.

    Nothing in these Legal Terms transfers ownership of Company Materials to you.

    We reserve the right to reuse generalized knowledge, skills, experience, and non-confidential methodologies developed in the course of providing Services.

    27. SERVICE AVAILABILITY AND SUPPORT

    We do not provide any service level agreement (SLA) unless expressly agreed in a separate written agreement.

    The Services are provided on an as-available basis. We do not guarantee uninterrupted availability, uptime percentages, response times, error correction timelines, or support resolution times.

    Maintenance, updates, third-party platform changes, or technical issues may result in temporary interruptions.

    Any support or response time commitments must be expressly set forth in a separate written agreement signed by both Parties.

    28. PUBLICITY AND MARKETING

    Unless otherwise agreed in writing, we may identify you as a client of LevelNex AI LLC and include your name and logo in client lists, marketing materials, case studies, or website content solely for the purpose of describing our business relationship.

    We will not disclose Confidential Information in connection with any such marketing use.

    If you prefer not to be referenced publicly, you may notify us in writing, and we will cease future use within a reasonable period.

    29. REGULATORY COMPLIANCE

    You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws and regulations.

    This includes, without limitation, laws governing marketing communications, automated messaging, voice communications, telemarketing, consumer protection, data privacy, and data security.

    You represent and warrant that you have obtained all necessary consents, permissions, and authorizations required to send automated communications, SMS messages, voice calls, or other outreach using the Services.

    We do not provide legal advice regarding regulatory compliance and make no representation that the Services comply with any specific regulatory framework unless expressly agreed in writing.

    30. BETA FEATURES AND EXPERIMENTAL SERVICES

    From time to time, we may offer access to beta features, experimental tools, or pre-release functionality ("Beta Services").

    Beta Services are provided for evaluation and testing purposes only and may be modified, suspended, or discontinued at any time without notice.

    Beta Services may contain bugs, errors, or other issues and are provided without any warranties or guarantees of performance.

    You acknowledge that use of Beta Services is at your own risk and that we shall have no liability arising out of or related to your use of Beta Services.

    31. ORDER OF PRECEDENCE

    If you enter into a separate written agreement with us governing specific Services, the terms of that written agreement shall control in the event of any conflict with these Legal Terms.

    These Legal Terms shall apply to all Services unless expressly superseded by a signed written agreement between the Parties.

    32. SMS COMMUNICATIONS DISCLOSURE

    By providing your mobile number and opting in, you agree to receive text messages from LevelNex AI. These messages may include:

    1. Non Marketing Messages

    Service related communications such as:

    • Appointment confirmations and reminders
    • Demo access information
    • Account notifications
    • Project updates
    • Customer support responses
    • System alerts or service interruptions

    These messages are sent as needed based on your interaction with LevelNex AI.

    2. Marketing Messages

    Promotional and informational communications such as:

    • New service announcements
    • Special offers or limited time promotions
    • Event invitations or webinar notices
    • Educational content related to AI automation
    • Product updates and feature releases

    Marketing messages are sent periodically and may be delivered up to 4 messages per month.

    Message Frequency

    Message frequency varies depending on user activity and selected communication preferences.

    Charges

    Message and data rates may apply depending on your mobile carrier and plan.

    Carrier Disclaimer

    Wireless carriers are not liable for delayed or undelivered messages.

    Opt Out

    You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at support@levelnex.ai.

    33. CONTACT US

    In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

    LevelNex AI LLC

    Midlothian, VA

    United States

    Phone: 804-992-7252

    Email: info@levelnex.ai